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Contact info:
Phone: 800-676-7463
Toll Free Fax:888-415-5212
or Intl Fax: 805-781-6092
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Torrance location:
1450 W. 228th St. #8
Torrance, CA 90501
Retail Store hours:
8:00am-5:00pm
(closed weekends)
FAX: 310-534-4520
TORRANCE MAP
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San Luis Obispo
(Main Billing location):
4035 S. Higuera
San Luis Obispo, CA 93401
M-F 7am-5pm Pacific Time
Retail Store: 10am-5pm M-F.
SLO MAP
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Arch Taping and Orthotics Recommendations by Dr. Paul
Track & Field Athlete Chiropractic Care by Dr. Paul
VS Orthotics by Dr. Paul
Shin Splint "Point of Pain" Taping Method by Dr. Paul
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- VS Athletics is a GSA registered company. We welcome government orders.
- Package Tracking
Use our UPS Tracking page to track your order. Keep in mind that some packages are drop shipped and not available to track on our website.
- WALK-IN ORDERS:
Ordering online using the walk-in shipping method does not guarantee free freight. If the item is NOT in stock we would need to order it and freight charges will apply. Call us for availability for walk-in orders. 800-676-7463
- I'm an International customer, do you ship internationally?
Yes, Your country must be listed when you try to check-out or we will not ship there. Remember, We cannot export ASICS, NIKE or ADIDAS or NEW BALANCE Product. Do not try to order those brands, the order will be deleted. Allow 2 weeks minimum for any International Order. You must communicate by e-mail, we will not send international faxes. You can also seek out a forwarding/export company to buy things on your behalf. INTL ORDERING STEPS:
1. Place the order online with a credit card. If all goes well, we will process the order without step 2 or 3.
2. We will attempt to verify your address on the credit card, most of the time this fails for International cards so YOU MAY NEED TO FAX US A READABLE PHOTOCOPY FAX OF THE CREDIT CARD (FRONT AND BACK) OR A RECENT BILLING STATEMENT. We will also accept the authorization code we got when we charged your card, as verification. This can be found by logging in online to your bank, or calling them. FAX:805-781-6092
3. After we get the fax or the correct code, we will send you a freight estimate by e-mail for approval but only if it differs from the website. All Intl orders are shipped by US Express mail unless otherwise quoted. DO NOT SEND CREDIT CARD INFORMATION BY E-MAIL. E-MAIL IS NOT SECURE.
- Did my order go through? I didn't get a confirmation!
If you submitted your order on the 4th and final checkout screen, the next screen shows a confirmation. If you didn't get that far, the order did NOT go through. YOU MUST CHECK THE CHECKBOX ON THE FINAL CHECKOUT SCREEN AGREEING TO THE TERMS OF THE WEBSITE. If you created an account, just login and check your order history. If you didn't create an account, just email customer service and ask. If the server gets busy and gives a blank page, just go back a page in your browser and retry it.
- I'm having touble checking out. HELP!
1. Login page - either enter your billing address or login to your account to have it filled in.
2. Shipping address page - the billing address is shown with a link saying "use this address for shipping" or underneath it is a form for a different address if you like.
3. Payment screen - choose a payment method and enter card info. If it does not accept the number, delete it and re-type it.
4. Confirmation - shows the order, addresses and payment info and allows you to submit a need-by date and comments. The terms box MUST be checked in order to submit the order.
If this doesn't work, call us during normal business hours. 800-676-7463
- How does the rating system work on reviews?
The rating system is based on a scale of 1 to 5 with 5 being best. Comments are moderated and corrected for spelling but not content, prior to acceptance.
- Whats this about a merger?
Yep, you heard right. Venue Sports has merged with Springco Athletics. We are now officially VS Athletics. Some items still carry the old names and logos.
- GARMENT CARE INSTRUCTIONS
All athletic garments should be laundered prior to use. Recommended care labels are permanently attached to the inside of every garment!
DO NOT USE FABRIC SOFTENERS OR WOOLITE DETERGENT. Fabric softeners deteriorate garments containing spandex and Woolite will cause colors to bleed.
HANG DRY GARMENTS OR MACHINE DRY ON LOWEST SETTING. Do not overload dryer as garments will transfer color. High heat will also release color from garments!
DO NOT IRON OR DRY CLEAN GARMENTS. Ironing and dry cleaning can discolor athletic apparel fabrics and damage imprinting.
Garments not washed or cared for properly may bleed, discolor, or age prematurely. VS Athletics will not be responsible for any garments washed or cared for incorrectly.
- Where does my order ship from?
That depends. If we have it here in stock , it ships from San Luis Obispo, CA or Torrance,CA. If we have to drop ship the item, it can come from anywhere in the U.S.. The only way to be sure is to call us.
- What's my order status?
If you created an account online, login and check the status. If it says "Processed", that means we have received it and are processing it. No other status is available online. New orders will stay that way on weekends/holidays since we won't process them until the next business day. Online order status is NOT tied into our main order system so the order number you get in our e-mail will be different than the online order number.
- How do I know my order was received?
Check your e-mail! You just placed an ONLINE order, thats the first thing you should check! The website sends an automated confirmation e-mail if your order successfully went through. If we have any problems with your order, we will ask you by E-Mail!!
- When is my credit card charged?
We only get an authorization for your order initially to reserve the funds. We do not finalize that charge until we ship something. The website does NOT charge or authorize your card in any way.
- I'm not sure about sizing, what should I do?
Click the Sizing Chart link at the top right. If that doesn't help, call us for help on specific brands/sizes. 1-800-676-7463.
- How does my order ship?
ALL orders ship by UPS. Only small "replacement spike only" orders can use priority mail.
- I'm a coach at a school. Can I use a Purchase Order?
YES! Simply order online, then choose "P.O." as the payment method. Then Enter the P.O. number on the final checkout page. Remember, we MUST have a hardcopy of the PO faxed to us at 805-781-6092. Make sure you specify on the fax that the order was placed online.
- What are shipping costs?
Shipping on the website will try to match this table as close as possible. The table is ESTIMATED shipping charges. We charge Actual UPS shipping rates plus a small surcharge, depending on the items. Equipment shipping will vary for heavier items and poles/javelins/crossbars. You will be contacted if you order one of these items to approve shipping costs. Non 50 state (Guam, Puerto Rico) US orders ship by US Postal Service.
| UPS Rates | First Item | Each Additional Item | | U.S. 48
| AK/Hawaii | Warmups/bags/shoes | Other Apparel | | GROUND | $10.00 | N/A | $1.50 | $.25 | | 3-DAY | $21.00 | N/A | $6.25 | $.50 | | 2-DAY | $29.00 | $46.00 | $9.00 | $.75 | | NEXT DAY | $64.00 | $70.00 | $12.00 | $1.00 |
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