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Contact info:
Phone: 800-676-7463
Toll Free Fax:888-415-5212
or Intl Fax: 805-781-6092
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Torrance location:
1450 W. 228th St. #8
Torrance, CA 90501
Retail Store: 8am-5pm M-F
(closed saturday)
FAX: 310-534-4520
TORRANCE MAP
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San Luis Obispo
(Main Billing location):
4035 S. Higuera
San Luis Obispo, CA 93401
M-F 7am-5pm Pacific Time
Retail Store: 10am-5pm M-F.
SLO MAP |
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Arch Taping and Orthotics Recommendations by Dr. Paul
Track & Field Athlete Chiropractic Care by Dr. Paul
VS Orthotics by Dr. Paul
Shin Splint "Point of Pain" Taping Method by Dr. Paul
Percy Knox
Invitational
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- WEBSITE ISSUES:
- Can't seem to get past the final checkout page?? Be sure you check the box that says you agree to the terms of the website. Otherwise, the page will just reload.
- Can't seem to get past all 4 checkout screens? Red error messages should appear where you need to correct errors. For example, on the last page, you must check the box to agree to the terms of our website. The order will not go through if you do not check that box. You will get a confirmation e-mail of your order sent to the e-mail you specified. PLEASE BE SURE YOUR E-MAIL ADDRESS IS COMPLETE! (youremail@anydomain.com)
- Can you see your items listed in your basket or they disappear? Make sure your browser has cookies enabled. (Go into your security settings and allow cookies)
- The website isn't accepting your credit card? Completely delete the card number and retype it again. This usually fixes it.
- SHIPPING:
DO NOT ASSUME THAT YOUR SHIPPING METHOD WILL GUARANTEE DELIVERY IN TIME. USE THE NEED-BY DATE BOX ON THE FINAL CHECKOUT PAGE TO INSTRUCT US OF YOUR NEEDS.. Some items are not in stock and we cannot control how long our vendors take to ship thier product.
- Package Tracking:
Use our UPS Tracking page to track your order. Some packages may be drop shipped from alternate warehouses and not available to track on our website. International orders are shipped by US Express mail, you will be emailed a tracking number.
- RETURNS
DO NOT RETURN DROP SHIPPED ITEMS TO THE MANUFACTURER, CALL US TO ASK WHERE TO SEND IT! We cannot be responsible for items lost due to mis-shipped returns. You will not receive credit unless the item is returned to us.
PLEASE CALL US FOR RETURN ADDRESSES - WE HAVE 2 WAREHOUSES! 800-676-7463
- WALK-IN ORDERS:
Ordering online using the walk-in shipping method does NOT guarantee free freight. If the item is NOT in stock we would need to order it and freight charges will apply. Call us for availability for walk-in orders.
- REMEMBER: We process and ship orders Monday through Friday only. Shipping days do NOT include weekends or Holidays!
- If you must have your order shipped overnight to meet a certain date, you should call us. 800-676-7463
- ASICS, NIKE, ADIDAS & NEW BALANCE do not allow us to ship their products outside the US and its territories. Orders for these products to be shipped to locations outside the U.S. and its territories will not be processed. THIS MEANS NO APO/FPO MILITARY ADDRESSES FOR THOSE BRANDS.
INTERNATIONAL ORDERS:
Your country must be listed when checking out or we will not ship there. All other requests from questionalble countries (like nigeria) will be ignored. Remember, We cannot export NIKE or ADIDAS, ASICS, or NEW BALANCE product. Allow 2 weeks minimum for any International Orders. You can also seek out a forwarding/export company to buy things on your behalf. You must communicate by e-mail, we will not send international faxes. INTL ORDERING STEPS:
1. Place the order online with a credit card.
1b: We will attempt to verify your cards billing address electronically. If this fails, you will need to fax us (step 2). We will email you if this is needed.
2. YOU WILL NEED TO FAX US A READABLE PHOTOCOPY FAX OF THE CREDIT CARD (FRONT AND BACK) OR RECENT BILLING STATEMENT. FAX:805-781-6092
3. When we receive your fax, we will email a freight estimate for your approval. Almost all International orders are shipped by EMS/Express Mail.
Shipping to Europe is typically $40 for one pair of shoes. Canada and Mexico is about $30. We take the weight of the package and calculate the rate by US Express Mail and add $5 for handling. EUROPE: MINIMUM $30 FOR FREIGHT, AUS/NEWZEALAND: MINIMUM $40.
LIVE Support
Live chat is available if the icon at the top of the page is blue. Usually available 9am-4pm M-F but may be off if we are busy.
Contact Information:
Color Codes:
BK = Black
COB or CB = Cobalt (royal blue)
WH = White
WHM = White mesh.
FG or FOR= Forest Green
KY = Kelly Green
RY = Royal Blue
NY = Navy Blue
PR = Purple
RD = Red, also SC = Scarlet red
MR = Maroon also CR = Cardinal
DMR = Dark Maroon (insport only)
MZ = Maize (yellow/gold - Hind only)
GO = Gold
CH = Charcoal
BR = Brown
TE = Teal
OR = Orange
COL = Columbia Blue
GY = Grey
VG = Vegas Gold
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