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FAQ

  • I cannot login!, Why?

             Use the password reminder to email you your password, if that fails, email doug at vsathletics.com and we will reset it for you.

  • RETURNS

             Items MUST be returned in store bought condition WITHIN 30 DAYS OF PURCHASE with all accessories included (spikes, wrenches, bags, etc..). No markings, alterations or modifications. Items deemed to be returned in used condition may not be credited at our discretion. DO NOT RETURN DROP SHIPPED ITEMS TO THE MANUFACTURER! We cannot be responsible for items lost due to mis-shipped returns. You will not receive credit unless the item is returned to us. Call us for instructions. 800-676-7463 You can send returns to VS Athletcs, 1450W 228th St. #8, Torrance, CA 90501.  Exchanges for online orders can not be made on returns due to PCI credit card rules, we do not see your card info so we cannot charge more than the original order. Simply return the item for a refund and re-order the correct item.

  • Where does my order ship from?
    If we have it here in stock , it ships from Torrance,CA. If we have to drop ship the item, it can come from anywhere in the U.S.. The only way to be sure is to call us. Drop ship items SKU # begin wiht the letter "Z". These items are not eligible for pickup option.

  • What's my order status?
    New orders will stay "pre-authorized" on weekends/holidays since we won't process them until the next business day. Online order status is NOT tied into our main order system so the order number you get in our e-mail may be different than the online order number. You can expect the order to ship within 1-2 days unless we contact you. Backordered shoes have to ship to us first so add 4-5 days delivery time if we emailed you with a backorder. Yahoo and hotmail users should check thier junk mail folders.

  • How do I know my order was received?
    Check your e-mail! You just placed an ONLINE order, that's the first thing you should check! The website sends an automated confirmation e-mail if your order successfully went through. If we have any problems with your order, we will ask you by E-Mail!!

  • When is my credit card charged?
    We only get an authorization for your order initially to reserve the funds. If the item(s) are available we will charge the card now since the items are shipping either to us to get to you or from us to get to you.
  • I'm not sure about sizing, what should I do?
    Click the Sizing Chart link at the bottom right. If that doesn't help, call us for help on specific brands/sizes. 1-800-676-7463.

  • How does my order ship?
    ALL orders ship by UPS or priority mail. Some of our vendors may use Fedex or truck freight. Only small "replacement spike only" orders can use priority mail. We may change the method if it is necessary. UPS CANNOT SHIP TO P.O. BOXES. Any item with an SKU starting with a "Z" cannot use USPS mail services, it will be changed to UPS and may require an adiitional amount to cover the cost. We will email you if this is the case.

  • I'm a coach at a school. Can I use a Purchase Order?
    YES! Simply order online, then choose "P.O." as the payment method. Then Enter the P.O. number on the final checkout page. Remember, we MUST have a hard-copy of the PO faxed to us at 800-801-9070 or emailed to kenny at vsathletics.com. Make sure you specify on the fax that the order was placed online.
Color Codes:

BK = Black
COB or CB = Cobalt (royal blue)
WH = White
WHM = White mesh.
FG or FOR= Forest Green
KY = Kelly Green
RY = Royal Blue
NY = Navy Blue
PR = Purple 
RD = Red, also SC = Scarlet red
MR = Maroon also CR = Cardinal
DMR = Dark Maroon 
MZ = Maize (yellow/gold - Hind only)
GO or GD = Gold
CH = Charcoal
BR = Brown
TE = Teal
OR = Orange or BO Bright orange
COL = Columbia Blue
GY = Grey
VG = Vegas Gold 

About our website: Our website does not list live inventory on most items because we can most often get the item you need from the manufacturer for just a few days more time. We will make every effort to list sizes/colors that are sold out as soon as we know. We will email you within 2 business days of there is a shortage or problem with your order.

SKU codes that begin with a "Z" are drop shipped and cannot choose USPS shipping, you MUST choose a UPS service for the order.

Payment information is handled by First Data and Paypal for PCI compliance. If you wish to use Bill me Later, follow their instructions when checking out by paypal to use Bill Me Later.

  • VS Athletics is a GSA registered company. We welcome government orders.
  • WEBSITE ISSUES:
    • Can't seem to get past the final checkout page?? Be sure you check the box that says you agree to the terms of the website. Otherwise, the page will just reload. Its also a good idea so be sure your browser is up to date. Click the help menu and check for updates.
       
    • Can you see your items listed in your basket or did they disappear? Make sure your browser has cookies enabled. (Go into your security settings and allow cookies)
       
    • The payment gateway isn't accepting your credit card? If the card is declining, contact your card company. If both First Data and Papal refuse your card, you need to call the card company. DO NOT TRY MORE THAN 4 TIMES WITH A FAILED CARD, THE WEBSITE WILL BLOCK YOU AFTER 5 TRIES. Email doug at vsatletics.com if this happens to be unblocked.  Any website errors, please email doug at vsathletics.com with the info.
  • SHIPPING:
    DO NOT ASSUME THAT YOUR SHIPPING METHOD WILL GUARANTEE DELIVERY IN TIME. USE A NEED-BY DATE ON THE FINAL CHECKOUT PAGE TO INSTRUCT US OF YOUR NEEDS.. Some items are not in stock and we cannot control how long our vendors take to ship their product.

 

  • Do you rent equipment?

              We do have display clocks for rental in Torrance. Call for details and fees.

Order status: Our website shows several order status if you create an account.

  • Queued: The order is on hold. We received the order but are waiting for info from you, maybe an item is out of stock or some other reason, Check your email and reply to us. PO orders are quesed after submitting until we confirm them.
  • Processed: The order is being processed but hasn't completed payment. Possibly we are waiting to ship it. Please check your email for any issues we may have holding the order.
  • Backordered: One or more items on the order are backordered. This does not include items shipping to us to be shipped back to you, only true backorders where the product is not available. Check your email for info.
  • Declined: The order was canceled and/or refunded for whatever reason. Check your email for info.
  • Failed: Payment failed during the order process or we had to cancel the order for some reason. Try again with valid payment. It's not uncommon to have several failed order attempts if mistakes are made on the payment gateway. This is normal. We do not process failed orders.
  • Not Finished: For whatever reason, you did not complete the payment portion and the order will not be processed. If you completed the First Data section and the order still says "not finished", email doug@vsathletics.com
  • Complete: We have processed your order and payment. Shipment info will follow a few days after this. We make every effort to ship same day if ordered before 2pm pacific time and we have the items in our warehouse.
  • Gift Certificates.  - If you have a GC from our old website and it covers the whole order, choose "Purchase order" for your payment method and enter the code in the comments. If the amount on the GC does NOT cover the entire order amount, choose Credit card, the card will be authorized for the whole amount but we will deduct the GC amount when we finalize the payment. Be sure to include the GC code in the comment box on the checkout screen.
     
  • Package Tracking:
    Use our UPS Tracking page to track your order. Some packages may be drop shipped from alternate warehouses and not available to track on our website. International orders are shipped by US Express/Priority mail, you will be emailed a tracking number.
     
  • WALK-IN ORDERS:
    Ordering online using the PICKUP shipping method does NOT guarantee free freight. If the item is NOT in stock we would need to order it and freight charges will apply. Call us for availability for walk-in orders. 800-676-7463

  • REMEMBER: We process and ship orders Monday through Friday only. Shipping days do NOT include weekends or Holidays!

  • If you must have your order shipped overnight to meet a certain date, you should call us. 800-676-7463

  • ASICS, NIKE, ADIDAS & NEW BALANCE do not allow us to ship their products outside the US and its territories. Orders for these products to be shipped to locations outside the U.S. and its territories will not be processed. This includes sale items.

INTERNATIONAL ORDERS:

NOTE: Guam and Puerto Rico need to select it as a COUNTRY in the address, not just a state.


Your country must be listed when checking out or we will not ship there. All other requests from questionable countries (like nigeria) will be ignored. Remember, We cannot export NIKE or ADIDAS, ASICS, or NEW BALANCE product. Allow 2 weeks minimum for any International Orders. You can also seek out a forwarding/export company to buy things on your behalf. You must communicate by e-mail, we will not send international faxes.

INTL ORDERING STEPS:
1. Place the order online with a credit card.
1b: We will attempt to verify your cards billing address electronically. If this fails, you will need to fax us (step 2) or get on Skype and show us the card.. We will email you if this is needed. See http://en.wikipedia.org/wiki/Address_Verification_System for info on why we do this.
2. YOU WILL NEED TO FAX US A READABLE PHOTOCOPY FAX OF THE CREDIT CARD (FRONT AND BACK) OR RECENT BILLING STATEMENT. FAX:805-781-6092. You can also find us on Skype during business hours to show us the card, or email us the authorization code from the transaction.
3. When we receive your fax, we will email a freight estimate for your approval. Almost all International orders are shipped by EMS/Express Mail.
Shipping to Europe is typically $65 for one pair of shoes. Canada and Mexico is about $50. We take the weight of the package and calculate the rate by US Priority  Mail and add $5 for handling. EUROPE: MINIMUM $60 FOR FREIGHT, AUS/NEW ZEALAND: MINIMUM $45.


GARMENT CARE INSTRUCTIONS

  • All athletic garments should be laundered prior to use. Recommended care labels are permanently attached to the inside of every garment!


    DO NOT USE FABRIC SOFTENERS OR WOOLITE DETERGENT. Fabric softeners deteriorate garments containing spandex and Woolite will cause colors to bleed.

    HANG DRY GARMENTS OR MACHINE DRY ON LOWEST SETTING. Do not overload dryer as garments will transfer color. High heat will also release color from garments!

    DO NOT IRON OR DRY CLEAN GARMENTS. Ironing and dry cleaning can discolor athletic apparel fabrics and damage imprinting.

    Garments not washed or cared for properly may bleed, discolor, or age prematurely. VS Athletics will not be responsible for any garments washed or cared for incorrectly.


Contact Information:

San Luis Obispo Office - Staff E-Mail:


Torrance Office - Staff E-mail:


 

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